Remote Customer Support Specialist

Wikr is an IT-Media Company. We create and develop viral content projects and mobile applications.

What do we do?

We are making history on the global media market, developing online content in 7 different languages. Each month, 100+ million people visit our sites.

We develop antistress games, health and fitness mobile apps to help users from all over the world take care of themselves physically and emotionally.

We are currently looking for a Remote Customer Support Specialist to join our team in Kyiv.

Responsibilities:

  • Resolving basic to complex support issues for customer inquiries received via emails, social pages and GooglePlay/Appstore pages
  • Becoming a product expert and providing documentation updates to our knowledge base
  • Ensuring customers' satisfaction
  • Communicating with our product developers
  • Knowledge in Android and iOS platforms

Requirements:

  • Fluent English
  • Analytical & Research Skills
  • Customer oriented and responsible attitude

Will be a plus:

  • Medical background
  • Experience with CRM systems
  • Experience with native speakers
  • Fluent 2nd language (French, Spanish, German or any other language you master)
  • International exchange programs participation
  • Customer service skills and experience

We offer:

  • Opportunity for growth to Customer Support Team lead
  • Comfortable working conditions
  • Fair compensation that allows employees to focus on project development and their own professional growth

Apply now